You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order.
We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the item must be free from signs of wear and odour.
To return a product, you do not need to call or email us, just follow these simple steps:
If you wish to return your goods please complete the form to obtain a valid Returns Authorisation Number (RAN) .
Please attach a note with your name and billing address details or order number so that we can identify the return.
Repackage your products. Please note that returned products must be unused and have all packaging and tags intact.
Return via your preferred method. We recommend that you choose a tracked service. Please keep the receipt as proof of postage. You will be responsible for the cost of postage for the return. Address your parcel to our UK address:
Portofino Kids RETURNS Internet Fusion The Nucleus, Unit 6 North Kettering, Business Park NN14 1UA United Kingdom
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Portofino Kids will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Portofino Kids reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.